An AI agent on your own phone number
The call comes in, the AI agent answers in your voice, pulls answers from your knowledge base and keeps everything in the CRM. No third-party phone system in between.
No measured results recorded for this case yet.
A service team with a lot of calls usually has two expensive options: outsource to a call center that does not know your business, or build your own phone system. aYOUne has telephony built in: your own phone numbers and an AI agent that answers calls in a voice you choose yourself.
What goes wrong today
Support calls cost time and staff, especially for the same standard questions over and over. An external call center is expensive and does not know your business. Building your own system ties up technical effort and budget. And in the end the telephony usually sits next to your CRM instead of inside it, so a call and the customer behind it never come together.
- Your own phone numbers Real phone numbers in aYOUne, not a forward through a third party.
- AI agent in your voice The agent answers in a voice you choose or clone, instead of a generic recording.
- Knows your knowledge base The agent pulls answers from your own documents and knowledge, not from a stock script.
- Every call in the CRM A call is logged on the contact, with duration, transcript and cost, right next to the rest of the customer history.
- Contact center in progress Menu routing, queues and a cockpit for handing over to a human are being built. The agent on the phone already runs today.
How it fits together
Telephony in aYOUne is not a bought-in add-on. It is part of the platform:
- Communication module carries telephony and the other channels.
- AI agents are the agents answering on the phone.
- Service holds tickets and cases for the call.
- Platform AI explains the knowledge base and language models.
- Pricing tells you what it costs.
- own number instead of a third-party forward
- your voice instead of a generic recording
- in the CRM every call logged