Telephony, chat and messengers, on one customer contact.
aYOUne brings its own AIAIAI (Artificial Intelligence) is software that handles tasks you'd normally need a person for — writing text, answering questions, spotting patterns. In aYOUne it works right on your company data. telephony with real phone numbers, voice cloning, chat, video and around ten messenger channels into one surface, every message and every call lands on the same contact that sales, service and marketing maintain.
A customer calls, the number is recognised, their history is right there. They message on WhatsApp and you reply from the same inbox as email. An AI answers the call when no one is free and files the conversation on the contact. In aYOUne communication is not a separate phone-and-chat tool next to the CRMCRMCRM (Customer Relationship Management) is software for managing customer relationships — contacts, history and deals in one place. It shows who to follow up with and when., it happens inside the CRM, on exactly the customer it concerns.
From a channel zoo to one inbox
Email in the mail client, phone in the PBX, WhatsApp on a private mobile, chat in the support tool: every channel is its own island, and the customer notices it in contradictory answers.
In aYOUne the channels come together. An incoming call is matched to the phone number and the conversation logged on the contact. Messages from the messengers land in the same history. And where people are missing, AI telephony takes the first contact, with a cloned, on-brand voice.
AI telephony
An AI answers calls on real phone numbers, replies to questions and hands over to a human when needed, the conversation lands on the contact.
Voice cloning
Give the AI voice your sound: on-brand voice cloning for announcements, callbacks and automated conversations.
Around 10 messengers
WhatsApp, Telegram and more flow into the same history, reply from one surface instead of ten apps.
Chat & video (WebRTC)
Internal and external chat, direct messages and video calls over WebRTC, no third-party tool, right in the platform.
Caller recognition
Incoming numbers are matched to the contact, with history at a glance, with the companion plugin right in the browser too.
11 notification channels
From email to push to messenger notifications: a notification orchestrator controls who is informed, when and through which channel.
Who works with it
Service & support
Every request arrives with full customer context, whatever channel it comes in on. No asking again, no island.
Sales
Callbacks, follow-up calls and messages hang off the lead, the next step is always visible.
Marketing
Outbound campaigns over the messenger and notification channels use the same contacts and segments as the CRM.
What communication connects to
Every call and every message is linked to the rest of your business:
- the contact and history in the CRM
- the lead and the quote in sales
- the campaign and segments in marketing
- the AI voice and agents from AI & agents
The service process itself is its own area, communication is the line it runs over.
Your channels sit on five different tools today?
A 30-minute demo shows how telephony, chat and messengers come together on one customer contact, including AI telephony.
Book a demo See all modules